What is the return policy on KTOSYENA?
Most of our products are eligible for return and replacements for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.
If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section in App within 7 days of delivery to request return and replacement. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned/ replaced.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Once pickup is done, your refund will be initiated from our end.
Can I cancel my order?
You can cancel your order within 24 hours of order through My Order section or by writing to us at email@example.com
If your purchase do not meet merchantable quality, fitness for purpose or match the description. ktosyena is here to make sure your issues are resolved.
Below sections set out a brief overview of general problem resolution process.
1. For wrongly shipped items, please contact us and we will arrange to deliver the correct item.
2. For defective or faulty products and the faulty product need to be sent back to ktosyena please first contact us to obtain technical support and a Return Reference (RA) number. Item(s) sent back without RA number will be rejected.
3. If a product is wrongly described or different from a sample shown, you may return the item and choose between an exchange, store credit or refund option.
4. Loss or Damaged in transit please see the last paragrah in this section.
For full details on our warranty policy please Click Here
Below are overview on a few of the most come across after sale situations.
How To Return
To send back an item you MUST obtain a Return Reference Number (RA Number) from ktosyena by contact us via the Contact Us page.
We will evaluate your request and issue you with an email with Return instructions. We may need to get more clarification on the problem reported before we can issue return authorisation this is done to provide enable faster returns processing later.
If possible, please place the item you are returning back into the original ktosyena.com packing box that it arrived in. Please include all necessary components that will enable us to verify the problem reported. If unsure send back everything.
Please ensure that your Return Reference number is shown on the address label or included inside the package.
Please pack the item/s appropriately for transit - goods packaged without due care may be rejected or extra costs deducted for any transit damages caused.
ktosyena recommends Registered Post be used to prevent loss in transit.
ktosyena recommends that before packaging item for return, photos be taken, in order to protect the sender when a parcel is further damaged by the carrier during transit.
ktosyena is not liable for items you sent that are damaged or lost in transit, we are only in a position to assist in the customer's claim for compensation by reporting all the relevant information to the respective carriers. As soon as your item has been received, we will send you an automated Item Received Notification email. Generally repairs, replacement, refunds will be finalised 1 - 2 weeks from receipt.
Missing, Damaged Goods
Refund Time Frame
Generally all refunds will be finalised 1 - 2 weeks from receipt of returned goods.
Refunds are paid via the original method of payment used for purchase.
our contact information is as follows:
Mail Address: 6/452 B, Opposite Nilambur Teak Museum CNG Road, Nilambur Post Malappuram Malappuram KL 679329 IN
Telephone: +91 7543967638