Terms & Conditions


Thank you for visiting ktosyena.com and welcome. KTOSYENA is the brand name of G H H ADVENTURE PRIVATE LIMITED. The company is registered in Malappuram, India. The company incorporated under the laws of India.


Please read these Terms and Conditions of use carefully. By accessing or using the Website, you agree to the Terms and Conditions of Use.


Copyright & Trademark

KTOSYENA, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of KTOSYENA. or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to KTOSYENA. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of KTOSYENA. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of KTOSYENA, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply KTOSYENA, endorsement, sponsorship or recommendation of the third party, information, product or service. KTOSYENA is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of KTOSYENA or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by KTOSYENA one of its affiliates or by third parties who have licensed their materials to KTOSYENA and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of KTOSYENA and is also protected by Indian and International copyright laws


Use and Protection of User Name and Password

If you establish, or are issued, an email address and password for the purpose of making purchases through the Website or gaining access to restricted areas of the Website, if any, you are responsible for maintaining the confidentiality of your user name and password and for restricting access to your computer.


Electronic Commerce

When you communicate with KTOSYENA through the Website or send us emails you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Accuracy of Website Material/ Colours

The material contained on the Website has been checked for accuracy, However, We do not provide warranty for any merchandise. Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.


Pricing Information

All the products listed on the Site will be sold at MRP unless otherwise specified. All Prices are in Indian Rupees Prices of product may change without notice.


Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of KTOSYENA. Such disclosure, submission or offer of any Comments shall constitute an assignment to Company Name. of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, KTOSYENA owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. KTOSYENA, will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. KTOSYENA, is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. KTOSYENA, does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant KTOSYENA, the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify KTOSYENA. and its affiliates for all claims resulting from any Comments you submit. KTOSYENA and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.



You agree to defend, indemnify and hold harmless KTOSYENA. its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to KTOSYENA. or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


Modification of Terms & Conditions of Service

KTOSYENA may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Returns, Refunds, Cancellations and Exchanges

What is the return policy on KTOSYENA?

Most of our products are eligible for return and replacements for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.


If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section in App within 7 days of delivery to request return and replacement. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned/ replaced.


How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier     partners will come to pick up the item within 3-5 business days after your return request has been received. Once pickup is done, your refund will be initiated from our end.


Can I cancel my order?

You can cancel your order within 24 hours of order through My Order section or by writing     to us at sale@ktosyena.com


KTOSYENA reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.


How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.


Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.


My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request for a size exchange through My order section or the customer service team within 7 days of receiving the     product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.


Mode of Payment

Payments for the products available on the Site may be made in the following ways


Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, Cash on Delivery and reward points.

Credit card, Debit Card and Net Banking payment options, Wallets, e-Gift cards are instant payment options and recommended to ensure faster processing of your order.

Shipping & Delivery

We endeavour to dispatch your order within the time as committed on the product page, however due to unforeseen circumstances, the dispatch of your order can take up to [7] business days. You will be intimated via email upon dispatch of the order. Once the order is dispatched, it normally takes [2-5] business days for delivery within India and [7-10] business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s/Seller’s end may cause delays for which KTOSYENA shall not be liable.


Customs & Import Duties Information for International Orders

You may be subject to import duties that are levied once the package reaches your country. Additional charges for customs clearance must be borne by You; KTOSYENA has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you should contact your local customs office for further information. Additionally, when ordering from KTOSYENA, you are considered the importer on record and must comply with all laws and regulations of the country in which you are receiving the merchandise.


our contact information is as follows:

Mail Address: 6/452 B, Opposite Nilambur Teak Museum CNG Road, Nilambur Post Malappuram Malappuram KL 679329 IN

Telephone: +91 7543967638

Email: sale@ktosyena.com


Shipping & Return Policy


What is the cost of shipping?

For all orders above Rs. 800, shipping is done free of cost. A shipping charge of Rs. 99 is applicable to all orders under Rs. 800.


How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for both domestic and     international     orders. From the time of order placed, it takes about 5-7 days for domestic orders and 7-10 days for  international  orders to reach you.


If you have placed an order with multiple items, please note that your items may arrive in multiple     shipments. The     estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays     beyond our     control. We will keep you informed in case of any delays.


What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has     not reached     you by the expected delivery date, please write to us at sale@ktosyena.com and we will try our best to  resolve your issues.


My order has been shipped. Can I track it?

For orders within India, once your order has been dispatched, you can track the order from My Order section.


You can track the status of your package 24 hours after your order is dispatched from our warehouse  or vendor location


our contact information is as follows:

Mail Address: 6/452 B, Opposite Nilambur Teak Museum CNG Road, Nilambur Post Malappuram Malappuram KL 679329 IN

Telephone:+91 7543967638

Email: sale@ktosyena.com 

Complaints, Questions or Comments

If you have any complaints, questions or comments about these Terms and Conditions of Use, the Website and/or the Content, or wish to contact us for any other reason, our contact information is as follows:

Mail Address: 6/452 B, Opposite Nilambur Teak Museum CNG Road, Nilambur Post Malappuram Malappuram KL 679329 IN

 Email: sale@ktosyena.com